BladeRush Propellers

Shipping Policy

Last updated: 01 January 2026

This Shipping & Delivery Policy applies to orders placed on www.bladerush.in (the “Website”) operated by Saffron Robotics Pvt Ltd (“Bladerush”, “we”, “us”, “our”).

1) Shipping Coverage & Couriers

We ship:

  • Within India
  • Internationally

2) Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • For bank transfers, processing begins after we confirm receipt of payment.
  • Orders placed on Sundays/public holidays are processed on the next business day.

Processing time is separate from transit/delivery time.

3) Estimated Delivery Timelines (After Dispatch)

Delivery timelines vary by destination, courier, customs clearance, and local delivery conditions.

A) India (Domestic)

  • Metro cities: typically 2–5 business days
  • Non-metro / remote locations: typically 4–10 business days

B) International

  • EMS: typically 7–21 business days
  • DHL / FedEx: typically 3–10 business days

These are estimates and not guaranteed. Delays can occur due to customs processing, local regulations, weather, peak demand periods, or events beyond our control.

4) Shipping Charges

  • Shipping fees are calculated and shown at checkout (or communicated to you for certain international shipments, depending on destination/weight/volumetric weight).
  • Any promotional/free-shipping offers, if available, will be displayed on the Website/checkout.

Volumetric weight: Couriers may charge based on actual or volumetric weight (whichever is higher).

5) Dispatch Confirmation & Tracking

Once your order is dispatched, you will receive:

  • dispatch confirmation, and
  • a tracking ID/link (where available).

Tracking updates may take 24–48 hours to appear depending on courier scans.

6) Address & Contact Details Responsibility

You are responsible for providing:

  • a complete and correct shipping address (including postal/zip code),
  • a reachable phone number and email.

Incorrect or incomplete details can cause delays, re-routing, or return-to-origin shipments.

7) Address Changes

  • Address changes are possible only before dispatch.
  • Once shipped, we may not be able to modify the address. Any re-routing charges levied by the courier may be payable by the buyer.

For urgent changes, email support@bladerush.in with your Order ID as soon as possible.

8) Delivery Attempts & Failed Delivery

Courier partners typically attempt delivery 1–3 times (varies by courier/country).

If delivery fails due to:

  • incorrect/incomplete address,
  • unreachable phone number,
  • customer unavailable,
  • refusal to accept delivery,
  • non-payment of duties/taxes (international),

the shipment may be returned to us or held by the courier/customs. In such cases:

  • re-shipping charges may apply, and/or
  • refunds (if applicable) may be issued after deducting shipping and return-to-origin charges and any other fees incurred.

9) Customs, Duties & Import Taxes (International)

For international shipments:

  • Customs duties, VAT/GST, import taxes, brokerage fees, or other charges may be applied by the destination country.
  • These charges are not included in the product price or shipping fee unless explicitly stated.
  • The buyer is responsible for paying these charges to the courier or customs authorities.
  • Customs clearance delays are outside our control.

If a shipment is rejected/returned due to non-payment of duties/taxes or regulatory restrictions, any refund (if applicable) will be processed after deducting shipping, return charges, and any fees incurred.

10) Damaged Packages / Missing Items (Report Within 48 Hours)

If the package is delivered in a damaged condition or appears tampered:

  • If possible, do not accept delivery, and
  • take photos/videos of the parcel and contact us immediately.

If you discover damage, missing items, or wrong items after delivery:

  • contact support@bladerush.in within 48 hours of delivery with:
    • order ID,
    • unboxing photos/videos,
    • photos of outer box, inner packaging, and shipping label.

We will investigate and provide a resolution as per our Return & Refund Policy.

11) Delays Beyond Our Control

While we aim to deliver within estimated timelines, delays may occur due to:

  • customs clearance,
  • courier disruptions,
  • weather/natural events,
  • strikes, political/regulatory restrictions,
  • peak season volumes,
  • remote area delivery constraints.

Such delays do not automatically qualify for cancellation/refund once the order is dispatched.